Service Design Strategies and Innovations

Program’s webpage

Service design is the activity of planning and organising people, infrastructure, communication and material components of a service to improve its quality and the interaction between service providers and customers. The purpose of service design methodologies is to design according to the needs of customers and participants so that the service is user friendly, competitive and relevant.
— service-design-network.org

Service Design Strategies and Innovations (SDSI) is a new Erasmus Mundus Master’s programme that is jointly designed and delivered by 3 Nordic partners – the Art Academy of Latvia (AAL), the University of Lapland in Finland, and the Estonian Academy of Arts (EKA). The Stockholm School of Economics in Riga (SSE Riga) participates in the programme as an associate partner, providing lectures and knowledge transfer from the business domain. SDSI focuses on developing service design strategies and leading service innovation.

Fast Facts

Duration 2 years

Language English

Form of study Full time, on-site

Degree Master of Arts (Art and Design) by the University of Lapland, Master of Design by the Art Academy of Latvia, Master of Arts by the Estonian Academy of Arts, and a joint diploma supplement.

Tuition Fee 4000€ per year for students from the EU, EEA or Switzerland. 8000€ per year for students from the rest of the world. No fees for Erasmus Mundus scholarship holders.

Requirements A Bachelor’s degree in humanitarian sciences, arts, information and communication sciences, the social and human sciences, or science in business administration

Language Requirements English proficiency at B2